How do I order a gift?
Shop our ready-made sets or build your own gift set with the items we keep in stock.
If you’re not sure what you want or wish to order several gifts, give us a call at 503.583.GLOW (4569) or email email@example.com to discuss the details.
What’s your turn time?
If you’re in a bind and need a gift right away, please call us and we will do our best to accommodate your request! For delivery, we typically need 24 hours notice. But if you need it sooner, it never hurts to ask…
Delivery: If all items are in stock, we deliver in the Portland metro area within 1-4 days.
Shipping: Arrives within 3-10 days after you place the order, depending on the destination. 10+ gifts or Special Order items: Please allow an additional 5-15 days. Please be aware that once the gifts leave our shop via FedEx or USPS, there may be delays outside of our control.
HOLIDAY NOV 1 – DEC 23: We require additional prep time during the Holiday months. Please see our revised turn around times and Order By dates on our Home page.
What do you charge for shipping and delivery?
Delivery: We deliver in the Portland Metro area for $19/delivery location. In other words, if we deliver two gifts to the same address, it’s a total of $19. When ordering 4+ gifts, delivery fees increase. For 4+ gifts or for deliveries outside the Portland Metro area, please contact us for a quote.
Shipping: Shipping is typically $19-$30, depending on where it’s going and the size of the gift. We ship via FedEx (and USPS for PO Boxes). Once you select your gift items, we will provide a shipping quote.
We ship wine and beer via FedEx and require an adult signature upon delivery, which is an additional $5. Please note that state laws DO NOT allow us to ship to several states. We can ship to these states: Alaska (must order via phone), District of Columbia, Florida, and Oregon. We can ship beer to Oregon residents only.
Do you ship internationally?
Due to unpredictability with Customs, we do not offer International shipments. If you would like to create a shipping label with FedEx and manage the Customs charges/process, we are happy to package your gift and send it with the label you created. You can email us a PDF to print. Please note that we don’t gift wrap items that ship internationally because Customs will open the gift and destroy the gift wrap.
Do you have a shop I can visit?
Yes, we’re located at 17777 Pilkington Rd in Lake Oswego, Oregon. Please check our website for our current hours. We are also happy to make an appointment with you outside our regular business hours. Just call or email us!
Do you have minimums?
We don’t have minimums – or maximums, for that matter! If we special order a custom item for you, we typically have minimums for that specific item.
Do you have other products that aren’t on your site?
We do! We work with over 75 amazing local companies in the Pacific Northwest and we regularly have other items in stock from custom orders that aren’t shown on our website. If you’re interested in hearing what we have, please contact us.
We have our own promotional items. Would you add them to our gifts?
We’d be happy to include your purchased items as long as you pick up the gifts at our shop (we can’t assume the liability for shipping or delivering your items). We charge a small fee for including your items. Please provide us with the dimensions to ensure your items will fit in our gift box.
Do you have branded gift items?
Yes, we work with local artisans and vendors to personalize or brand gift items like handmade wood boards, drinkware, coasters, bottle openers, candles, and notebooks. We also have access to thousands of other brandable items. Please contact us to discuss options, quantities, and your timeline.
May I buy your gift items without the gift wrap?
Yes, you are welcome to purchase any gift items we sell without gift wrap. We can ship or deliver them, or you may pick up at our shop in Lake Oswego, Oregon. You can use our BUILD A GIFT BOX tool to select the items you want without gift wrap, or simply contact us to let us know what you’d like.
Will you wrap the gift items I already have?
Sorry, we’re not a gift wrapping service.
I’d like to add a gift item that you don’t have on your site. Can you get it for me?
If there’s something you’d like to add to your gift but we don’t carry it, we will do our best to get it for you. We add a custom shopping fee. Please contact us for details.
Do you offer other gift wrap options?
We do! We carry our exclusive Glow Gift boxes in Black, but we also have other gift boxes in Black, Kraft brown, and White. Sometimes a gift bag is the right choice so we offer those in various sizes in Black, Kraft brown, and biodegradable cellophane. For our clients who have an ongoing gifting program or who place a large order, we provide other gift wrap options such as wood boxes, market baskets, and metal containers. Every program is unique and as a gift service, we are happy to create a look that matches your brand or style. Minimums typically apply.
Do you offer distilled spirits?
Unfortunately, OLCC laws do not allow us to sell distilled spirits. If you live in our area and want to bring in a bottle of spirits you’ve purchased, we’d be happy to include it a gift set with other items from our shop. You’ll need to take the gift with you and deliver it on your own (it’s illegal to ship it, too).
Do you ship wine and beer?
We ship wine and beer via FedEx and require an adult signature upon delivery, which is an additional $5. Please note that state laws allow us to ship to these states: Alaska, District of Columbia, Florida, and Oregon. We cannot ship to a Post Office box. Also note that we can ship/deliver beer only to Oregon residents & businesses.
We like to protect our client list. Do you use their information or solicit them for business?
We do not use your client information, share it with anyone else, or solicit your clients directly. Period. If your clients contact us to use our service, we consider it the ultimate compliment and will provide with them excellent service.